Bartonville residents may have noticed Spectrum crews working in their neighborhoods over the past several weeks.
Acting Town Administrator Kirk Riggs said the town has received many calls from residents wondering what work was being done, so the town posted a letter to residents on its website to help answer their questions.
“Spectrum has received a state grant to expand its services by installing high-speed fiber internet throughout our town,” Riggs’ letter said. “This project will enhance connectivity and bring cutting-edge technology right to your doorstep. Spectrum’s engineering team has completed their review of the town’s plats and have begun work to install fiber infrastructure.”
Spectrum’s process involves digging within public right-of-way easements, which are designated for such purposes.
Some residents have reported issues with the utility work.
“Our yard was torn up beyond the easement. They broke a water line in a neighbor’s yard and hit a gas line in another,” said resident Bridget Melson. “But the Chief of Police, who is acting Town Administrator, along with our Town Secretary have been amazing. They went to bat for us. They are involved. They solved the issue. Point being, keep calling and emailing. The city is liable and responsible to rectify any issues.”
“We understand that this work may temporarily impact your neighborhood,” Riggs said. “However, Spectrum is committed to minimizing disruptions and promptly restoring affected areas. Town staff meet weekly with Spectrum and their subcontractor, Mastec, to review the list of streets scheduled for work and address any concerns raised by our residents … Thank you for your patience as we work together to bring this significant improvement to our town.”
