Resident Satisfaction Survey Gives High Marks
The Highland Village City Council recently received a presentation of the results of a recent resident satisfaction survey. Positive results were shown with over 65% of residents expressing satisfaction of the services they receive in relation to the property and sales taxes paid. Residents rated the appearance of Highland Village high in regard to quality of life as well as the safety of the community, the parks and trails system and the services provided by the Fire Department.
The survey measured resident’s opinion of aspects of life in Highland Village, with the most attractive aspects listed as the City’s appearance, available activities and the safety of the community. Residents express high level of satisfaction with the services provided by each department, particularly the interaction with staff members and the positive outcome of the interaction.
Public Safety was looked at more closely by assessing satisfaction with Police and Fire handling of calls and response time to calls. Communication with residents was also a focus in evaluating the current communication tools and inquiring as to the best method of communication with residents.
The survey, conducted by Creative Consumer Research, took place in spring 2016.
Frontier Meets with Highland Village City Leadership
Representatives from Frontier Communications met with Highland Village City Manager Michael Leavitt and Public Affairs Manager Laurie Mullens recently to discuss the status of Frontier’s transition into the area and strengthen their relationship.
“We’re seeing fewer trouble tickets and shortened due date intervals across the board, which is important for us as we continue to provide the kind of quality service our Highland Village customers expect,” said Area General Manager Ryan O’Neill. “We will continue to work for their benefit, as even one customer with a concern about their service is one customer too many.”
O’Neill will serve as the featured guest speaker at the Highland Village Business Association Luncheon on August 9.
“We greatly appreciate Frontier’s efforts to improve the experience of the citizens of Highland Village,” said City Manager Leavitt. “As we work closely with the company to expand our partnership, we’re very happy to provide Frontier the opportunity to speak directly with local businesses about the improvements already made, as well as future improvements that are scheduled for our area.”
Battery Collection Program
Waste Management’s At Your Door Special Collection program offers Highland Village residents a safe disposal option for household batteries. This convenient service encourages proper recycling of batteries to prevent improper disposal. Battery Buckets are located in the Municipal Complex, Public Works Building, The Robert & Lee DuVall Center and the Fire Station. Residents simply deposit unwanted household batteries directly into the containers. Click here for more information.
Highland Shores Traffic Signal
The sensor on the traffic signal at Highland Shores and Brazos has been disabled due to the Highland Village Rd. overlay project. The signal lights will now rotate in 30 second intervals instead of triggering when a car approaches the intersection. The sensor is expected to be operational by the beginning of September.