Update: Highland Village reported about 3 p.m. that 911 lines are back up and functioning correctly in the city. A Flower Mound spokesperson said that as of 4 p.m., the town is “confident we’re receiving calls, but there is an extreme delay before dispatchers are able to communicate with the callers, so Denco is still working on some issue.” At 6:15 p.m., Flower Mound reported that its 911 service is again fully operational.
Original story: A network problem may be preventing 911 calls from being delivered in Denton County on Thursday.
If you have trouble calling 911, call one of the non-emergency numbers below:
- Denton County Sheriff’s Office: 940-349-1600
- Flower Mound: 972-539-0525
- Highland Village: 972-317-6558, extension 570 or 571. Highland Village said its police administration lines are also down.
- Lewisville: 972-219-3600
- Denton: 940-349-8181
The Denco Area 911 District, the coordinating agency for 911 emergency service throughout Denton County, is working with the 911 network provider to identify and fix the network problem, the district said in a statement Thursday morning.
Lewisville ISD said in a social media post around 9:15 a.m. that it is “currently experiencing phone outages across the district.” While staff work to address the issue, parents are encouraged to use email to contact their student’s school or other LISD staff.
Check back for updates.
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