UPDATE (10 p.m. Friday): 911 service has been fully restored in Denton County. “As of 9:45 p.m., the source of the disruption to the primary 9-1-1 call routing plan was identified and addressed by the responsible vendor, restoring the normal operational call pathways for all 9-1-1 calls in the Denco Area 9-1-1 District,” said Greg Ballentine, executive director of the Denco Area 9-1-1 District.
ORIGINAL STORY: Denton County police departments are notifying residents that there is currently a service disruption for 911 emergency calls.
Residents in Denton County who experience trouble trying to get in touch with 911 emergency operators are asked to call 940-349-1600 and use Option 9.
The Denco Area 9-1-1 District released the following statement:”DenCo 911 has experienced a problem in the 911 network that has caused 911 calls to be routed to public safety agency administrative lines. The back-up systems are working as designed and vendor partners are actively engaged to identify and resolve the issue. Currently, DenCo 911 does not have an estimated time to repair. Citizens should continue to call 911 if help is needed as the secondary operational configuration is functioning.”
? Our dispatch center is currently experiencing issues receiving calls on our 911 line. ? This appears to be a county-wide issue, and work is being done to resolve it. Our non-emergency line is fully operational and can be reached by dialing 972.539.0525. pic.twitter.com/2LFTwdD9XM
— Flower Mound PD (@FlowerMoundPD) July 16, 2022
Check back for updates.