Tax Office Online Queuing System Changes the Way You Wait
The month of January is the Tax Office’s busiest time of the year, and in January of 2017, wait times at the Denton County Tax Office averaged between 45 minutes to 90 minutes per customer. One year later in January 2018, as a result of a new queuing system, the longest wait times never exceed 30 minutes, with average wait times dropping below 15 minutes in all tax Office locations.
As of the end of March, you can now reserve your place in line for Denton County Tax Office services prior to arriving to the office by going to the tax office website, selecting the office location, and getting in line before you arrive at an office. This new service, “Wait Anywhere,” serves as an online check-in system.
The Denton County Tax Office first began testing the queuing system in the Carrollton location in October of 2016. This allowed customers for the first time to sit and relax while waiting their turn to be served. Since then, the systems have been added to all tax office locations.
Once the system was in place in all locations, the tax office began monitoring each location with a global dashboard interface, making the Denton County Tax Office the first users in North America, and only the third government entity in the entire world, to do so.
All Denton County residents can find the current wait times for all six locations conveniently on the tax office website at tax.dentoncounty.com and make a decision which office is the best for their purposes. Once a customer decides which office to visit, they may also click on “Get in Line Today” and actually get in line prior to traveling.
Simply by entering mobile phone number and selecting the service type they need, the system will generate text messages that will inform them of their anticipated arrival time to the selected location. If a customer needs more time or decide to cancel, a simple one-character response to the prompt can add time to their anticipated arrival time or cancel altogether. Once the customer arrives in the office, they simply check in at the kiosk with their phone number.
Future innovations of the queuing system will allow customers to make appointment times for future dates and times. This will be very effective for customers who have high volume or transactions that are more complex and need more than a few minutes to complete their work.
Early Voting Starts April 23
May 5, 2018, is Election Day for the city and school elections. Early voting starts Monday, April 23, and runs through Tuesday, May 1. Log onto http://bit.ly/May5EarlyVoting for hours and locations. The last day to register to vote in the May 5 election was April 5.
As always, you can find all voter information at votedenton.com, including a list of candidates, sample ballot, and more.
Upcoming Community and Nonprofit Events:
Women of Flower Mound Spring Fling Fashion Show April 14
On Saturday, April 14, the Women of Flower Mound are partnering with The Shops at Highland Village for their most popular FUNdraiser of the year! Stop by from 11 a.m. – 1 p.m. to see the latest women’s, men’s and children’s spring fashions provided by The Shops of Highland Village merchants.
In addition, attendees will sample menu items in our “Taste of the Shops” and enjoy a scrumptious dessert table. A Gift Basket fundraiser will give attendees the opportunity to take home beautifully themed gift baskets, as well. With more than 30 themed baskets, there’s something for everyone!
Guests will also receive Shops goodie bags filled with samples, coupons and exclusive offers, and participating Shops merchants will offer specials for Spring Fling attendees to enjoy after the show. This event is open to members, non-members, friends and family, and RSVP’s are open now! Just log onto http://bit.ly/WOFMSpringFling for tickets and information.
Ally’s Wish 4th Annual “Boots & Blessings” Gala April 21
Ally’s Wish is a nonprofit organization that provides a last “wish” to young, terminally ill mothers with small children. Their goal is to provide a memory for the family that will last a lifetime. Ally’s Wish grants wishes by providing services, gifts, transportation, lodging, or any other “wish” the mother may have.
The 4th Annual Boots & Blessings Gala, Ally’s Wish major fundraiser, is Saturday, April 21, at Austin Ranch in Grapevine. The gala evening will include a cocktail hour, a seated dinner buffet, and live country-western entertainment from The Breckenridge Band.
Amy Vanderoef, lifestyle expert and WFAA’s Good Morning Texas, is the evening’s emcee. Ginger and Andy Eads are the Honorary Chairs and Lori Fickling is the Event Chair for 2018. Plan to join them for a boot scootin’ good time!
For ticket and sponsor information, go to allyswish.org/boots-blessings-gala/.
Lewisville ISD Education Foundation 10th Annual Golf Classic April 23
Don’t miss out on the rare opportunity to play The Lakes at Castle Hills, one of Avid Golfer’s “2017 Best Private Clubs,” at this year’s LEF’s Golf Classic on Monday, April 23.
This year is sure to be an experience even beyond the course. Golfers will get to spend a $50 gift certificate in an exclusive merchandise room only for this tournament. In addition, there will be great door prizes, all kinds of fun at “Birdie Island” – the best place on the course to take a break, and much more. And everyone’s favorite burger, In-N-Out Burger, will provide lunch before the competitive tournament begins.
For the tournament, golfers will get to enjoy the top of the line golf carts at The Lakes at Castle Hills that include bird’s eye views of each hole, including distances. Downloading the tournament cell phone app will help players be even more competitive with live scoring!
Go to lisdef.com/events/lefs-10th-annual-golf-classic/ for more information.
Lewisville Noon Rotary 20th Annual “Big Fore” Charity Golf Classic May 2
Lewisville Noon Rotary’s Big Fore tournament is an annual tradition for many golfers and generous sponsors from the community. This event is our largest fund raiser and generates tens-of-thousands of dollars that it donated to the many worthy charitable and non-profit organizations in the Lewisville area. If it’s not on your calendar yet, mark it down as a good time with friends, and charitable act towards our community.
Coyote Ridge Golf Club, is a North Dallas daily public fee golf destination where golf is more than just a game. The 26,000-square foot luxury clubhouse comes complete with luxury locker rooms for both men and women, state-of-the-art pro-shop, Grill 19 restaurant and bar that is open to the public, and two private dining and meeting rooms (The Library and The Wine Room) and The Grand Ballroom that can accommodate up to 300 guests for our special event.
Voted Top 10 Public Course in DFW and Top-5 Luxury Course in Avid Golfer Magazine!
1 p.m. Shotgun Start. lewisvillenoonrotary.org/event/big-fore-golf-tournament/
Connect With Us
Be sure and connect with Denton County on Facebook at www.facebook.com/DentonCountyTX and on Twitter @DentonCountyTX.
If you have any questions or comments, please let me hear from you. My email is bobbie.mitchell@dentoncounty.com and my office number is 972-434-4780.
