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City launches mobile app

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Potholes that need filling, barking dogs that need quieting, and graffiti that needs removing can now be reported using iPhone or Android smart phones, with the launch of the Eye on Highland Village new mobile application.

Smart phone users simply open the application, select an issue, take a picture, and tap submit – the application picks up the exact location and sends the issue directly to the staff member who can fix it. 

“This technology provides our residents an easy way to communicate issues to the appropriate staff in the city and improves our efficiency, which meets our objective of remaining fiscally responsible,” said Mayor Scott McDearmont.

The GPS and camera features built into the iPhone and Android smart phones make it simple for residents to alert Highland Village staff about a variety of issues around the clock while they’re mobile. 

Residents will know their issue went to the right person without ever going to an office or sitting down at a computer, and they can also receive status updates on their issues.

A picture is worth a thousand words – when a resident taps the send button, their iPhone or Android smart phone application sends a photo and the precise location directly to the employee who can easily find and fix the issue.  This efficiency allows Highland Village to serve more requests with fewer people.  It saves the Highland Village time and money while improving service. 

The smart phone applications can be downloaded by searching for GORequest in the Apple App store, Android Market, or by going to the city website at: highlandvillage.org.  There is no charge to download the application.

The smart phone application is the latest enhancement to the Highland Village’s citizen relationship management (CRM) solution from Government Outreach, Inc.  The service is available for Black Berry and Palm allowing all major mobile platforms easy access to city services.

More information about Eye on Highland Village is available at www.highlandvillage.org

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