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Survey says: Thumbs up for town PDF Print E-mail
Tuesday, 24 January 2012 21:16

A recently released survey indicates Flower Mound residents rank town service levels with overwhelmingly positive performance ratings, experience a high quality of life, and view the community as an excellent or good place to live and raise children.

The November 2011 survey released this week also revealed an increase in resident satisfaction regarding the town's transportation and traffic flow improvements, employment opportunities, and the new solid waste and recycling program.

When compared to ratings given by residents in other communities across the nation of a similar population, respondents gave higher or much higher ratings to each aspect of quality of life in Flower Mound.

Thirteen of the 16 community characteristics asked about on the survey received “excellent” or “good” by at least half of respondents. Eight of the 15 characteristics that could be compared to the national were ranked higher or much higher than the national benchmark.

Of the 23 individual town services surveyed, 17 received “excellent” or “good” ratings from three-quarters of respondents and twenty received ratings that were above or much above the national benchmark.

Results also indicate residents ranked Flower Mound highest among survey cities in several categories, including percentage of citizens who visit their municipality’s website, recommend their neighborhood as a place to live, are safe from violent crime, and had a positive experience when interacting with a town employee.

Residents also rank Flower Mound in the top three survey cities in approval ratings of a place to live and raise children, overall quality of life, fire service levels, ambulance or emergency medical services, municipal courts, garbage collection, recreation facilities, and safety from property crimes.

“We are pleased the survey results affirm the town's commitment to quality and appreciate the survey participants who took the time to provide their honest feedback,” said Flower Mound Mayor Melissa Northern.

“While we know Flower Mound is a great place to live, work, shop, and play, it is always encouraging to receive such positive results and to note the areas where we have improved since the previous survey conducted in 2009.  Council and staff will utilize survey results to continue improving service levels and for future programming, facility, and policy planning efforts.”

Mailed to 3,000 randomly selected Flower Mound Households in November 2011, the survey received a response rate of 36 percent, resulting in the receipt of 1,064 completed surveys. All data was mathematically weighted by gender, age, and housing tenure, and scientifically analyzed to produce statistically-significant results representing the entire community, town officials said.

Topics included quality of life and community, safety in Flower Mound, town services and government, government performance, and interest in new projects.

Survey respondents ranked traffic, transportation, and growth as the biggest issues facing the town over the next several years. The survey also permitted residents to provide feedback to the town on what is working well and what is not and share their priorities for community planning and resource allocation.

The survey statistics also indicated a decrease in library usage but an overall high approval rating of library services. The Flower Mound Public Library staff is in the process of developing a Master Plan, which includes an increase in adult services.

See a snapshot of the survey results here.

 

 

Comments  

 
+65 #20 Insider2 2012-02-07 22:15
Looks like the "N" will be getting a run for her money.

http://www.flower-mound.com/voting/pix/HaydenT_Ballot%20applic.pdf
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+67 #19 Insider 2012-02-07 10:43
Why is the town attorney and NFL not allowing the charter review committee enough time to do a full review of the town charter? Melissa Northern is pushing for a less than 30 day charter review and not allowing the public to have enough input. Last night Northern claimed State Law requires the shortened review to put it on the ballot. The fact is the charter items should be on the November ballot to allow the committee ample time to conduct a complete review and get more public participation. NFL is forcing this timeline down the public’s throat and trying to use State law as the reason. The town attorney and a few of the committee members seem to be following NFL’s instructions to hurry. NFL delayed setting up the charter review committee for months. When it was finally formed NFL is instructing them to rush. They don’t have a vision and they apparently don’t use a calendar.
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+69 #18 Insider 2012-02-06 13:48
@smily face poster. I gave you a thumbs up only bacause you made it sound like I would not. Ok – I will give you one more example, one example per post is enough and many people can give more examples than I can. The NFL delayed Rainer’s medical building project for many months costing Rainer around one million dollars. If you are who I think you are, you know this and you know the details. You didn’t give any examples (drive around) really?? I agree with one partial sentence in your post, but you used too many words; “NFL are the most negative, hateful and contentious people you will ever meet”, period.
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+68 #17 Insider 2012-02-06 08:46
@amazed – I am sure your right, the happy face poster is probably one of the nfl people. Their post reminds me of their attitude – smile while they poke you in the eye. As usual they will take credit for others work and effort. The new Tom Thumb development was approved by town council many years ago, and so was the hospital. Certain developers that happy face mentioned just want to get their project completed and not quickly revisit another project in Flower Mound. These are good business people; they will not openly criticize the NFL when they might have to go in front of again to get their project completed. Even though the Tom Thumb was approved many years ago, they are coming back to town council again tonight. Any bets NFL will try to force them to tell them how great they are to work with before they consider granting their request? Let’s see if they dangle the carrot… NFL is not very good at this with others – they are pros as patting themselves on the back. We will see
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-65 #16 @ Amazed 2012-02-06 06:31
Amazed,

You made a very broad sweeping accusation, but could only give one example. By driving around town, it appears that there is a lot of ground broken and construction in process. Doesn't at all appear the NFL are anti-business, but making economic strides.

@ Rick and Eric. If you state facts or post anything positive in response to these articles you will always get a "thumbs down." The people that are against NFL are the most negative, hateful and contentious people you will ever meet and have been doing this in Flower Mound since the day they arrived.

And Amazed, Have a Nice Day!
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+67 #15 Amazed 2012-02-05 17:45
@happy face poster, (must be Filidoro or Lyda) The residents of Flower Mound should be angry about the complete lack of leadership from Melissa Northern, Al Filidoro and Steve Lyda (NFL). NFL is anti-business and Flower Mound does have the reputation of being hard to work with in both the development community and city government world, just ask Kroger. NFL is pro-NFL and that is their real priority.
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+61 #14 LMAO 2012-02-05 08:42
You all haven't seen anything yet. Putting a stupid question on some survey no one reads is just the beginning of the crap NFL is pulling

NFL's next crappy trick is messing with the Flower Mound Town Charter. The Charter is like our Constitution - it defines our town government and how it operates. NFL has decided that our Constitution should be reviewed in 28 days. Last time the review took 6 months. Now why would NFL want to do that?
Simple - they want to make this election about gas drilling - Again.
Mayor Northern drafted up the gas drilling amendment and told the committee they needed to be done by March 5 so it could go on the May ballot.
Let's see if the anti-drilling lemmings are stupid enough to follow the NFL into the sea again.
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-65 #13 @ Spin Masters 2012-02-05 08:37
Mr. Spin Master,

I never claimed to be smart, but I'm certainly not angry all the time either. Allow me to paraphrase Tom Hayden's rebuttal to Kendra Stephenson during the debates last year when she claimed that Flower Mound was anti-development and not business friendly. He stated that she needed to ask Caddis, Ranier Medical and Centurian. Those particular developers obviously do not feel that Flower Mound is anti-development, anti-business as you state, since they are pushing dirt all over town right now. And let's not forget the apartments at Riverwalk and the newly remodeled WalMart, and all the other retail businesses that have opened their doors in the last few months.

Maybe you should get on the Town's Economic News email blast so you can quit being so angry all the time or take Prozac? Have a happy Superbowl Sunday and I really hope that your team wins to give your family and friends a break.
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+63 #12 Spin Masters 2012-02-05 00:05
Your Welcome but evidently your not very smart . From your post you must think I am Tom Hayden or some ghost writer of him, nope. I am just someone who wants the crap at town hall to stop and bring in some solid businesses and restaurants to Flower Mound so I can stop going to Southlake to spend a lot of money. Listen up cleaver boy, the nfl days are numbered. The hostile anti business, anti publish participation, anti anything non-nfl is over. A new day without Filidoro and the two puppets (Northern and Lyda - both complete jokes) is over, so make your simplistic point and move along. NFL is not for long. And again, your welcome for answering your sophomoric qustion - you want more?
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-64 #11 @ Spin Masters 2012-02-04 20:10
Thanks for answering my question, but then you added much more. I guess you are stating that Tom Hayden supports public private partnerships?Interesting. . .I always thought that he was a fiscal conservative? Hard to believe that Hayden would want to use taxpayers' money to fund developers. Thanks again for the info so that I can make a wise decision come this May.
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