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CoServ reports scam or theft ploy

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CoServ reports scam or theft ploy

Postby admin » Mon Dec 10, 2012 5:13 pm

CoServ recently took reports from two Flower Mound Members that they have received telephone calls from (682) 444-0054. The anonymous caller claimed to have information about a rate increase and offered a free walk-thru of the Member’s home to help lower utility bills.

Though CoServ does offer free energy audits to Members, these are conducted when proactively requested by the Member.

Members are cautioned to hang up and contact CoServ if they receive calls of this nature. If someone comes to your door and claims to represent CoServ, please don’t allow access without proper identification and call CoServ to confirm that we’ve sent personnel to your home and for what reason.

If CoServ does contact you to discuss your account, the caller ID will carry the CoServ name identifier from 940-321-7800 or a 7800 extension. Lastly, rest assured no rate increase is in the works with CoServ.

Source: CoServ
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Re: CoServ reports scam or theft ploy

Postby admin » Mon Dec 17, 2012 1:54 pm

We were asked to provide the following information from CoServ.

If a stranger called you at home and asked you for money, would you pay out? If she invited herself over to your house, would you grant access? These two scenarios have played out recently in separate incidents involving unwanted phone calls made to CoServ Electric Members.

In one case, a Member was told she needed to pay $152 within an hour to avoid being disconnected. In the other, a Member was offered a free home walk-through to help lower utility bills. In both cases, the Members did the right thing: They hung up and contacted CoServ at 940-321-7800. Members can also email reports of suspected scams to contact@coserv.com.

Read more here: http://www.coserv.com/AboutCoServ/Newsr ... fault.aspx
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Re: CoServ reports scam or theft ploy

Postby admin » Fri Aug 23, 2013 3:26 pm

It just seems like these scammers won’t go away! Today, the Bridlewood subdivision of Flower Mound appears to be the target. Multiple Members report they were contacted this afternoon by people claiming to be calling from Oncor on behalf of CoServ. The phone calls were from “Private” or “Blocked” phone numbers and payments for past due CoServ accounts were requested.

Just a reminder, if CoServ representatives contact you to discuss your account, the Caller ID will carry the CoServ name identifier from 940-321-7800 or a 7800 extension. It’s safe to say that when in doubt, just hang up. Then, contact CoServ directly to verify the authenticity of the call.

For more information on all the scams we've seen this year, visit: http://www.coserv.com/AboutCoServ/Newsr ... fault.aspx

Source: CoServ
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Re: CoServ reports scam or theft ploy

Postby admin » Mon Oct 07, 2013 4:54 pm

SCAM ALERT: Over the weekend, a 65-year-old CoServ Electric Member was scammed out of $400. He was told that his auto-draft had expired and, in order to avoid disconnection, he needed to pay $400 via a pre-paid credit card purchased at CVS or Walgreens.

We can't say "Warning: The scammers are back," because they apparently never left - and it's not just CoServ. Name a utility, and there's a really good chance they're being impersonated - and their customers are being targeted - by scammers who sound extremely convincing.

Legitimate companies do not operate in this manner. Always hang up and call the company directly to check on the status of your account.

Please help us spread the word by sharing this post - on your wall, via email, on your HOA message board or anywhere else you can!

Source: CoServ
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