What Bruce had be try was to take the controller off the handle, then with my fingers, pull the cable from the controller. The only thing I could imagine was that some of the cables were binding because they were clamped down on in the controller. In my case, it didn't do anything, but the cable also did not spin loosely as it does in the new one. I doubt the cables are supposed to be restricted in either end and should spin freely. You can even feel it in the flush handle, the handle operates smooth as silk now, with the other one, you could feel some binding.
(will this toilet talk ever end?)
"We must reject the idea that every time a law's broken, society is guilty rather than the lawbreaker. It is time to restore the American precept that each individual is accountable for his actions." - Ronald Reagan