Stephen Bender and his partners believe in going the extra mile for customers when it comes to helping them decide what they want for their outdoor spaces.
As the owner of Creative Boundaries in Coppell, Bender takes customers to locations around the region to see for themselves what he and his team can and will do.
“We do ride-a-logs with our customers,” he said. “We’ll drive them around Coppell to show our work to let them touch it, feel it, see it.”
It’s that focus on customer service that has kept Creative Boundaries in a thriving business for the past 15 years.
When a customer walks into the door, they can see a showroom filled with tiles, plaster and coping samples that provide a handy visual when contemplating what they want in an outdoor space – whether for a kitchen, patio area or a fireplace setting.
Another aspect that makes Creative Boundaries stand apart from its competitors is a willingness to educate the customer about what they are looking for, what prospective costs could be and how they can get the most for their money.
For instance, Bender will educate customers about the differences between an outdoor fireplace and an outdoor fire pit – both the pluses and the minuses of each. He’ll explain the cost differentials between a granite-topped outdoor countertop and natural stone countertops.
And while an outdoor kitchen might seem quite the luxury, it’s really very affordable, Bender says, adding that a 10-foot countertop might run in the neighborhood of $4,000, depending on materials used.
From working in landscape as a youngster, Bender has long had a love of outdoor spaces. And he brings that background to the table along with partners such as longtime custom home builder Ronnie Bivans and Dewain Martin, a specialist in pool service and maintenance.
Creative Boundaries also works with several local businesses to provide specialty services in pool building as well as landscaping to offer customers a full-service, one-stop-shop for their outdoor needs.